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Service Manager (Medical Systems)

Job Reference:
Date Posted:
22 April 2018
London, Dartford, Romford, Harlow, Stevenage, Enfield, Watford, Reading, Luton, Slough, Croydon, Wal
£55,000 to £65,000
Medical > BioMedical, Medical > Surgical & Operating Theatre, Engineering > Electronics, Engineering > Mechanical
Job Type:
Start Date
22 April 2018
Closing Date:
21 June 2018

Job Description

Service Manager (Medical Systems)

Biomedical Outsourced Managed Equipment Services

Excellent Salary + Bonus + Benefits

**An excellent opportunity for a Service Manager with a background in managing service engineers to join a global market leading manufacturer of medical devices**

The Company - Service Manager

My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include best in class' medical systems. With over 100,000 employees operating in over 45 countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success.

The Role - Service Manger

This market-leading medical organization is now looking to recruit a Service Manager, to ensure the provision of a first class Managed Equipment Service in accordance with the terms and conditions of the respective contracts and the needs of the customer. The service must be provided in accordance with the Key Performance Indicators or other defined measures with the objective of avoiding penalties, achieving consistently high Customer and Staff Satisfaction results and maximising financial performance according to agreed objectives.

Full responsibilities include:

  • To ensure achievement of forecasted P&L and to maximise the contribution to the overall MES operation. Actively seek and initiate efficiencies and operational process improvements to control costs and create savings against budget
  • Manage the planned maintenance and reactive repair activity to successfully fulfil the performance criteria defined in the respective contract.
  • Maintain effective management control of staff and sub-contractors to ensure maximum utilisation of the available resources such that all contractual commitments are satisfactorily achieved. Ensuring that equipment of critical importance to the hospital is receiving priority attention.
  • Maintain and improve customer satisfaction levels, utilising survey results and other feedback to monitor performance and identify ways of increasing satisfaction. Ensure all complaints/commendations are appropriately logged and actioned as mandated by the business.
  • Staff satisfaction to be surveyed according to company policy. Action Plans to be produced and satisfaction levels to be maintained as per the agreed targets.
  • Offer advice to clinical users across all Directorates within the hospital on usage and provision of equipment including the management of the Investment Plan/BOQ. Ensuring equipment meets agreed output specifications and is replaced according to the given technology lifecycle whilst protecting the business from functionality scope creep.
  • Oversee the procurement process ensuring that all contracts, services, equipment & spares purchases comply with company standards and policies and are within the budget.
  • Actively seek and initiate efficiencies and operational process improvements to control costs and create savings against budget.
  • Ensure all staff members have the necessary skills to perform their roles effectively and further develop them in line with business needs and technology advancement.
  • Manage the performance management process to ensure staff objectives are set and action planned maintenance and reactive repair activity to successfully fulfil the performance criteria defined in the respective contract.
  • Ensure that compliance, quality and H&S standards are maintained in line with Company, MHRA and NHS requirements.
  • Develop long term partnerships through constructive and proactive engagement with clinicians, staff and management of both the hospital and the consortium.

Your Background - Service Manager

To be considered for this exciting new opportunity, you will ideally have some management and leadership experience, gained within a medical or biomedical equipment environment. You should also be able to demonstrate the following:

  • Degree or HNC/D in Medical Engineering (or acceptable alternative)
  • A good degree of computer literacy and knowledge as it relates to Office software and bespoke service management packages
  • An appropriate engineering background and with proven experience of managing a service operation preferably within a medical equipment equipment or hospital environment or other high value capital equipment sector
  • Experienced in managing projects particularly those relating to installation and commissioning of equipment/facilities
  • Experienced in a management role with responsibility for direct reports

The Benefits - Medical Engineering Manager / EBME Manger (Biomedical Equipment)

In return for your endeavour, the successful applicants will benefit from first class' industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, contributory pension scheme and private health cover. For instant consideration, please forward your CV to the contact below.

This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business.